Making Health Care Insurance Easier to Understand
Health care speak can only be considered easy to understand if you can understand what you find, find what you need and make the findings to meet your needs. Ordinary citizens find it hard to understand healthcare terms due to the complex names healthcare professionals use. In most cases, many patients will need an interpretation of vaccine charts and prescriptions given by healthcare professionals.
Why is BCBSNC working on making Health care easy to understand?
Low health literacy is not only prevalent in Wilmington. According to the American Health Literacy Association, only 12 percent of the American adults have high Health literacy. This has a trickle-down effect to the population since it leads to misinterpretation of diagnosis, high costs of health care due to the inclusion of interpreters and a decline in citizens looking for healthcare due to the disconnect between healthcare providers and the patients.
5 Ways BCBSNC is Making Health Care Easier to Understand
Why is BCBSNC working on making Health care easy to understand?
Low health literacy is not only prevalent in Wilmington. According to the American Health Literacy Association, only 12 percent of the American adults have high Health literacy. This has a trickle-down effect to the population since it leads to misinterpretation of diagnosis, high costs of health care due to the inclusion of interpreters and a decline in citizens looking for healthcare due to the disconnect between healthcare providers and the patients.
5 Ways BCBSNC is Making Health Care Easier to Understand
- Explaining complex words
Usually, if a member makes a call but does not get the help deserved, the member will most likely not call again seeking help. The use of complex medical words has mainly contributed to the lack of understanding by members.
Many of the complex words are names of diseases, treatment processes, drug names and symptoms. At BCBSNC, the customer service is highly trained on explaining complex medical words to ensure every caller is fully conversant with what is discussed. This has made health insurance in Wilmington NC easy to understand. - Fully Inclusive Website
Health insurance in Wilmington NC has been having challenges with what the citizens gather as information online. In most cases, the report by insurance providers online has not been sufficient to explain the health plans available. To fill this void, BCBSNC introduced a fully inclusive website named the project Blue connect 2.0. The website is comprised of new resources, better graphics, well-explained claims, and benefits terms and contact us area with all the phone numbers and emails you can use to reach BCBSNC. - Personalized care Branches
BCBSNC has opened centers where you can speak with trained personnel and get simple to understand answers on any healthcare questions you may be having - Team Training
At BCBSNC, the service team is trained to detect any difficulties you may be having on any explanation. At such a point, the case management nurses take time to make clear any confusing issues that may arise. - New App
For the tech-savvy, BCBSNC has introduced the Agent NC app. The app helps in the application of Supplemental and Medicare Insurance much simpler. At the comfort of your phone, BCBSNC explains in detail the insurance and gives you the option of making an application on the app hassle free.